Alpaca Experience Terms and Conditions 

All bookings are non-refundable. Once you commit to buy, you are agreeing to purchase an experience.

  • In the event you can no longer attend a confirmed booking, please let us know 7 days prior to the booking date.

  • Last minute cancellations will incur an admin charge at the time of re-booking. Attempts to book outside of the 6 month validity for any walking voucher, will also incur in a £15 booking fee.

  • Please ensure you are on time to your booking, we have other participants on our group walks and other walks scheduled throughout the day which we can not delay. If you are any later than 5 minutes, the experience will go ahead and  you may have to reschedule which will also incur a £15 re-booking fee.

  • In the event the weather conditions on the day are deemed, by us, as extreme, dangerous or not acceptable to take part in the trek, we have the right to cancel and re-arrange bookings.

  • Whilst taking part in the trek, if any participants behaviour towards the animals or the staff are deemed unacceptable, you will be asked to leave site.

  • No Smoking is permitted whilst in the vicinity of or whilst handling any animals.

  • Please ensure that prior to your trek you check the local weather and dress accordingly.

  • We always recommend wellies or walking boots due to the terrain.

  • Correct footwear is essential. We reserve the right to refuse entry to the walk, if any member of your group is deemed as having inappropriate footwear eg high heels, open toed sandals etc...

  • The terrain on a group walking experience is not suitable for wheelchairs or prams

  • Children under the age of 12 are not permitted to walk an alpaca without an accompanying adult, per child. We will not accept one adult accompanying multiple children.

  • If you are anymore than 5 minutes late to your experience we will have to go ahead without you. No refunds will be given and a late booking fee will be applied if you want to reschedule. 

  • Posey Pacas accepts no liability for any; injuries, loss or damage to any personal property that may occur whilst staying or participating in these activities or experiences. You are liable to any damage or loss (deliberate or negligence) to the  equipment, caused by you or a member of your booking party. We will charge towards or full compensation for anything broken, stolen or damaged during your experience.